Troubleshooting Report List
This documentation is for the legacy Izenda 6 product. Documentation for the new Izenda 7 product can be found at https://www.izenda.com/docs/
If you are experiencing an Izenda ReportList with a 'Loading' icon that never stops:
The 'infinitely loading' ReportList is frequently a web-server - .NET configuration issue.
The culprit is the .NET AJAX assembly System.Web.Extensions.
The server needs access to that assembly to make AJAX calls. If your server won’t allow AJAX calls, the modern report list won’t work. If the assembly is present, make sure .NET and IIS are configured to include it, and the server security does not block it in any way.
If you use .NET 3.5+ the extension assembly is included with your .NET install; If browser console errors say it is not present, .NET should be re-installed.
All versions of .NET and installation guides can be found here.
If you are using .NET 2.0 and the assembly is not present please use the link here to install ASP.NET2 AJAX extensions.